Friday, September 16, 2016
Elecraft repair service
As some readers are aware, I've been experimenting with solar power and, as a result, have additional wires carrying DC power here in the shack. While configuring the physical arrangement of battery, solar controller, DC back-up supply and DC distribution panel, I inadvertently applied solar panel voltage to my KX2.
That's 40 VDC.
It didn't go well...
I was unaware that anything was wrong until I tried to transmit - all other functions worked normally. But when I tried to call someone, no RF output was produced. After checking that I had the menu dialed in for 10 watts output I realized my error. I quickly disconnected the 40 volt input. After cursing myself, I attached 12 volts to the KX2, turned it on and attempted to transmit. No RF out - the damage had been done.
An email to Elecraft went out about an hour later and was answered soon thereafter with a shipping address. The rig went out the same day via UPS. I was told that I could expect it back in about three weeks.
About a week later, I received a phone call from Elecraft telling me that the rig was fixed, what parts had been replaced and that it was ready to ship. Three days later, I was back on the air. Elecraft's service is as good as their products and well-deserving of the reputation they've achieved. The pricing was fair and communications throughout the process was fantastic.
I have since labeled all of my DC input wires...